High Profile has partnered with our client to identify an enthusiastic and detail-oriented Account Services Specialist who is eager to launch a career in commercial lending. In this role, you will join a dynamic team and receive comprehensive training and mentorship. You will play a key role in delivering outstanding service to commercial customers while gaining exposure to multiple areas of the business. This position is designed for individuals who thrive in fast-paced environments and are committed to building a long-term career in financial services.

What You’ll Do

• Serve as a primary point of contact for commercial customers, providing information and resolving inquiries via phone, email, and written correspondence in accordance with departmental guidelines.
• Handle a wide range of commercial account processes, including but not limited to:
  • Account maintenance changes and research
  • Remaining obligations
  • ACH returns and activations
  • Total loss claims and repair checks
  • Sales and property tax research
  • Deferrals and billing due date changes
  • TRAC and balloon restructures
  • Post-funding changes and contract modification requests
  • Personal guaranty removal requests
  • Voluntary surrenders
  • Collateral clarification and substitution
• Accurately prepare and submit requests for commercial account updates, ensuring all customer interactions and account changes are thoroughly documented.
• Demonstrate working knowledge of compliance policies, procedures, and regulations impacting the Commercial Services function.
• Provide feedback and support process improvement initiatives aimed at increasing efficiency and productivity.
• Create desk guides and documentation for new or updated procedures and processes.

Additional Details

• Work Schedule: In-office during the initial training period; transitions to a hybrid schedule thereafter.
• Employment Type: Contract assignment with strong intent to convert to permanent employment.
• Culture & Perks: Well-known for a positive, collaborative culture and low employee turnover. Excellent opportunity for long-term growth and career advancement.

• Previous experience in a call center environment handling outbound and inbound calls in a fast-paced environment required
• Previous experience in Commercial Services and/or Customer Service preferred
• Bachelor’s Degree, preferably in Business or relevant field, is preferred
• Strong Excel skills (including VLOOKUPs)
• Excellent verbal and written communication skills with a strong customer service mindset and sense of urgency
• Strong analytical, organizational, and problem-solving abilities; quick learner with a desire to develop new skills
• Ability to work effectively as a team player while collaborating across departments
• Exceptional attention to detail, follow-through, ownership, and initiative
• Ability to work independently under pressure in a fast-paced environment while meeting internal and external deadlines