High Profile has partnered with our client to hire a detail-oriented, customer-focused Contract Employee Services Specialist to join their team during their upcoming Open Enrollment period. Must be available to start on October 26th. In this role, you will be the primary point of contact for employees, providing timely, high-touch support across phone and email to guide them through their benefit options and enrollment processes.
Key Responsibilities
Inbound Employee Support: Manage high-volume inquiries via phone and email ticketing queues, providing prompt, accurate, and empathetic assistance regarding annual benefits and Open Enrollment.
Benefits Guidance & Enrollment Facilitation: Help employees navigate plan options, understand eligibility criteria, and complete their enrollment selections in the HR portal/benefits platform.
Record Maintenance: Assist with the creation, auditing, and maintenance of digital personnel records and documentation to ensure compliance and confidentiality.
Issue Escalation & Tracking: Identify and escalate complex coverage or system issues to the senior benefits/HR operations team while keeping employees informed of resolution status.
Administrative HR Tasks: Provide general administrative support to the Employee Services and People Operations teams as needed during peak enrollment windows.
Qualifications & Requirements
Required:
Prior professional experience in HR customer service, benefits administration, or employee shared services.
Proven ability to thrive and maintain accuracy in a high-volume, fast-paced customer service environment.
Strong verbal and written communication skills with a customer-first mindset.
Proficiency with HRIS/benefits administration systems and ticketing software (e.G., Workday, ServiceNow, Zendesk, ADP, or similar).
High level of discretion and integrity when handling confidential and sensitive personnel information.
Preferred:
Bilingual skills (e.G., English/Spanish) strongly preferred to support diverse workforce communications.
Previous experience supporting a formal corporate Open Enrollment cycle.
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