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Major Account Analyst

Coppell, TX 75019

Posted: 06/24/2026 Job Number: 124128

Job Description

High Profile is partnering with our client to identify a detail-oriented and analytical Major Accounts Services Analyst to join a collaborative finance and customer operations team. This position offers an exciting opportunity to work with large, complex customer portfolios while serving as a key liaison between customers, dealers, and internal business partners.
We are seeking a professional who thrives in a fast-paced environment, enjoys solving complex account issues, and is passionate about delivering exceptional customer service while maintaining strong financial controls.

What You'll Do
• Manage large and complex customer portfolios, serving as the primary point of contact throughout the account lifecycle
• Collaborate with customers, dealers, and internal departments to perform account reconciliations, financial analysis, and issue resolution
• Ensure accurate and timely payment application while maintaining delinquency targets and performance metrics
• Identify billing and payment discrepancies, investigate root causes, and implement solutions to resolve outstanding balances
• Lead customer and stakeholder meetings to discuss account performance, develop strategies, and address complex account issues
• Analyze account activity, monitor portfolio changes, and ensure billing and account information remains accurate and aligned with customer requirements
• Generate monthly and ad hoc reports to evaluate portfolio performance, trends, and financial activity
• Support implementation of specialized billing requirements and coordinate with internal and external stakeholders to ensure successful execution
• Recommend process improvements and contribute to operational efficiency initiatives through continuous improvement methodologies
• Participate in customer, dealer, and business reviews while providing account status updates and performance insights
• Support cross-functional teams with operational questions, account maintenance, and special projects as needed
• Assist with training new team members and maintaining departmental training and reference materials

Job Requirements

• 2+ years of experience in accounting, accounts receivable, collections, customer service, finance, or a related field required
• Experience with account reconciliations, financial analysis, issue resolution, and discrepancy investigation
• Strong understanding of billing processes, payment applications, and customer account management
• Ability to monitor portfolio performance, analyze trends, and interpret transactional data
• Advanced proficiency with Microsoft Office Suite, particularly Excel
• Experience extracting, analyzing, and reporting on large volumes of financial data
• Excellent organizational, analytical, and problem-solving skills
• Strong written and verbal communication skills with the ability to interact professionally with customers, business partners, and leadership
• Self-motivated with the ability to work independently and manage multiple priorities
• Demonstrated attention to detail and commitment to accuracy

Preferred Qualifications
• Bachelor's degree in Accounting, Finance, Business, or a related field preferred
• Experience within commercial finance, leasing, lending, or financial services environments preferred
• Knowledge of process improvement methodologies and continuous improvement principles is a plus

Meet Your Recruiter

Stacey Ferrara, CPA
Sr. Talent Acquisition Consultant
Accounting & Finance

Joined High Profile in 2024

Stacey grew up in Mississippi and graduated from the University of Southern Mississippi, where she majored in accounting. After college,  she joined Deloitte & Touche in their audit practice. While there, Stacey earned her Certified Public Accountant (CPA) certification. After 6 years spent auditing in both New Orleans and Dallas, she left to go work for Robert Half as a Recruiter in their accounting and finance permanent placement division. After Robert Half, she started her own tax practice while staying home with her two daughters. The next 9 years she spent in the private sector as a Controller, and realized her love and passion was for recruiting and providing  quality customer service. In 2024, after 3 years of recruiting for reputable staffing agencies, she joined High Profile as a Senior Talent Acquisition Consultant.

Stacey has 25 years of experience in the accounting & recruiting industries. This experience and her active CPA certification give her invaluable resources for both candidates and clients. She is passionate about matching top talent with rewarding career opportunities in organizations where professionals can grow and thrive.

Outside of work, Stacey loves to spend time with her husband Keith, their 2 grown daughters, their sweet puppy Maggie, and close friends! She enjoys traveling, entertaining, and cooking with her husband!

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About Coppell, TX

Ready to kickstart your career in beautiful Coppell, Texas? This vibrant city, centrally located in the heart of the DFW metroplex, offers a perfect blend of big-city amenities and small-town charm. With easy access to major highways, top-notch schools, stunning parks like the Grapevine Lake, and a thriving job market, Coppell is an ideal place to grow both personally and professionally. Explore job listings in this dynamic area today and discover why Coppell's lively arts scene, diverse culinary offerings like the renowned Hard Eight BBQ, and nearby attractions like the Toyota Music Factory and the AT&T Stadium make it an irresistible destination for job seekers looking to advance their careers in a warm and welcoming community.